I’m an efficient problem solver who happily addresses difficult/technical customer issues quickly and with a high degree of customer satisfaction.
I’m very creative and am well suited to generating and presenting training material, for both initial onboarding and ongoing knowledge updates.
Excellent oral and written communications skills including strong presentation skills both in person and via phone/web presentation.
Skills
Excellent computer skills, fluent with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint etc.) MS Teams & MS Flow, Dynamics CRM & SharePoint.
I also have the ability to troubleshoot and support dozens of other CRM systems such as Salesforce, Service Now, Apttus, Conga, Workday, NetSuite, Azure, Sugar, and can effectively troubleshoot custom API integrated solutions as well.
I’m fluent with functionality and troubleshooting techniques for all common internet browsers (IE, Edge, Chrome, Firefox, Safari) for both Windows & iOS systems (and devices).
I have a working knowledge with HTML, Java Script, XML, SOAP & REST API as well as various other scripting languages (ICE & Python).
Certifications
HIPPA & PCI Certified
Sumo Logic Level 1 Certified